December 10th, 2021 by Function4
A multifaceted and reliable office copier is a critical tool for every company that is success-oriented. However, finding the right company can feel overwhelming. Not only is office equipment like copiers pricey, but if incorrectly selected, it can cause issues later.
Therefore, if you're not sure about how to choose the best office copier company near you, then you have come to the right place. In today's post, we'll walk you through some of the crucial factors you need to consider when selecting the best copier company:
Communication is Crucial
First things first, you need to consider whether the company is responsive or not. It is easy to access by evaluating how long it takes for them to respond to your service call. Moreover, you must note the typical waiting time between your service call and the problem being addressed.
In general, the industry-standard response time between the initial inquiry and the service technician available on-site is 2 hours or less. Therefore, research the company before you make your selection. Make sure the company you are interested in has the stats to back this up.
Some questions that you can ask them to assess their communication and response time are:
- What is the average response time?
- Who will be your direct point of contact in case you need something?
- How much downtime is considered "reasonable" for a copier?
Do you have to order spare parts, or do they already have them on hand in their inventory? In case you have to wait for an order, then how long will it take?
Make Sure the Company is an Authorized Dealer
Before you make a company selection, it is important to ensure that they are authorized dealers of the copier brand that you want. This is vital because authorized dealers are familiar with the brands and equipment available in your price range with specific needs in consideration.
Moreover, businesses prefer to work with them also because they are reliable. They have built their market reputation by extending products and services to local businesses. Rest assured, you can count on them to provide you with the best products.
Besides this, they are qualified to lease or sell high-quality and trusted copier brands, but they also offer products at the best prices. However, make sure to read reviews about them before you hire them. This will tell you quite a bit about their ability to deliver what you are looking for.
Evaluate Maintenance Contract
When conducting your research, another crucial element to consider is the best maintenance contract. Work with a company that offers the best maintenance contract to ensure a long life. Without a maintenance contract, you will have to go through a huge hassle shipping different parts of the copier and talking to different technicians on every call. All this can be frustrating and stressful.
Assess Equipment Expertise
Another factor to consider when choosing the best copier company near you is to assess equipment expertise. Ask questions like:
- What are the methods they use for measuring service within their team?
- How often do their technicians go through updated training?
- What is the experience of the technicians in their team?
Knowing about the expertise of the technicians is important for your peace of mind. When you have an expert team at your assistance, no matter what the problem may be, you can be confident that it will be resolved easily by the pros.
When it comes to choosing the best copier company, we take pride in being the first choice of preference among business owners. We offer multi-functional copiers by industry-leading brands such as Sharp, Konica Minolta, Kyocera, and HP.
Our team features certified printer technicians with an average of 10 plus years of experience. We have been rated as a World Class Service Provider by Net Promoter. Plus, we also have a Google Review rating of 4.9 stars. Give us a chance to assist you. You will be happy with your decision, just like our ever-increasing list of clients.
Posted in: Business Technology