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Articles by Function4

How to Use Phone Metrics to Make Better Business Decisions

June 3rd, 2021 by Darcy Mekis

How to Use Phone Metrics to Make Better Business Decisions

The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help...

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Posted in: Phone Systems

Customer Support Response Times

February 3rd, 2021 by Glyn Morgan

call center technology

A successful business usually has an outstanding customer service department. Nothing can make or break a company faster than customer service. Your ability and response time to resolve an issue can mean keeping your customer happy and a client for many...

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Posted in: General

5 Reasons to Start Using Cloud Communications Today

January 21st, 2021 by Adam Vervaeke

UCaaS-graphic

Cloud communications adoption was already on the rise even before 2020. The year-over-year market growth rate for Unified Communications as a Service (UCaaS) from 2018 to 2019 was 17.7 percent, with global revenue reaching $10.4 billion in Q4. Today,...

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Posted in: Phone Systems

Cloud Voice Services for Small to Midsize Business: Features to Look For

October 26th, 2020 by Ed Hoffmann

Breach data

Communication and collaboration are critical to any business. Enabling your employees to do both of these effectively requires the right tools. Function4's cloud voice services (aka VoIP or Unified Communications) platform, Elevate, provides businesses...

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Posted in: Phone Systems