Male hands using a low profile keyboard, overlaid with tech graphics.


Articles by Function4

Why Help Desk?

September 19th, 2022 by Marc Marlin

Employees wearing headsets answering questions while working at a Call Center or Help Desk

Why Help Desk? There are a myriad of reasons why businesses operating in today's technology environment should consider implementing an IT Support Help Desk in their organization. These can include faster response times and mitigation of technical issues....

Read Full Story »

Posted in: Business Technology

How to Use Phone Metrics to Make Better Business Decisions

June 3rd, 2021 by Darcy Mekis

How to Use Phone Metrics to Make Better Business Decisions

The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help...

Read Full Story »

Posted in: Phone Systems

Customer Support Response Times

February 3rd, 2021 by Glyn Morgan

call center technology

A successful business usually has an outstanding customer service department. Nothing can make or break a company faster than customer service. Your ability and response time to resolve an issue can mean keeping your customer happy and a client for many...

Read Full Story »

Posted in: General

5 Reasons to Start Using Cloud Communications Today

January 21st, 2021 by Adam Vervaeke


Cloud communications adoption was already on the rise even before 2020. The year-over-year market growth rate for Unified Communications as a Service (UCaaS) from 2018 to 2019 was 17.7 percent, with global revenue reaching $10.4 billion in Q4. Today,...

Read Full Story »

Posted in: Phone Systems

Cloud Voice Services for Small to Midsize Business: Features to Look For

October 26th, 2020 by Ed Hoffmann

Breach data

Communication and collaboration are critical to any business. Enabling your employees to do both of these effectively requires the right tools. Function4's cloud voice services (aka VoIP or Unified Communications) platform, Elevate, provides businesses...

Read Full Story »

Posted in: Phone Systems

Function4 serves Houston, Beaumont, Paris, and the surrounding areas.