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Articles by Function4

How to Use Phone Metrics to Make Better Business Decisions

June 3rd, 2021 by Darcy Mekis

How to Use Phone Metrics to Make Better Business Decisions

The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help...

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Posted in: Phone Systems

Why Metadata is as Important as the Data Itself

April 20th, 2021 by Garrett Hollander

The role of metadata in a data-driven strategy | Zeenea

The sheer volume of information being created on a daily basis by the average business is staggering. In fact, it’s been estimated that more data has been created in the last two years alone than in the entirety of human history leading up to that...

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Posted in: Business Technology

Customer Support Response Times

February 3rd, 2021 by Glyn Morgan

call center technology

A successful business usually has an outstanding customer service department. Nothing can make or break a company faster than customer service. Your ability and response time to resolve an issue can mean keeping your customer happy and a client for many...

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Posted in: General

6 Steps to Implement Digital Transformation in your Organization

November 5th, 2020 by Ross Lasley

Digital Transformation

Digital transformation has been a huge buzz word for the last five-plus years. It is still essential to companies in becoming a more profitable, efficient, and scalable business. Many companies have discussed trying to go through a digital transformation....

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Posted in: General

How to Successfully Implement a Software Project

October 15th, 2020 by Bill Patsouras / Ross Lasley

Software Implementation

How to Successfully Implement a Software Project In today’s business environment, everyone is looking to increase productivity, reduce expenses, and streamline efficiencies. Many times, the answer lies in introducing more software to the environment....

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Posted in: Business Technology

Considerations When Approaching a Digital Transformation

September 16th, 2020 by Brad Yocum

Digital transformation

For many years now, we have all heard the term “Digital Transformation.” .” What does that mean to our organization? Can we survive without paper? What is the cost, and can my staff even adopt the concept? There are so many questions that must go thru...

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Posted in: Business Technology

Understanding the Benefits of Data Mining

August 19th, 2020 by Ross Lasley

Data mining

Every business leader is trying to make better decisions for their organization. It does not matter how good of a business person or leader, you are if you are making decisions from incomplete data. Today we have an overload of data. Most businesses...

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Posted in: Business Technology