Male hands using a low profile keyboard, overlaid with tech graphics

The Document Group

The Document Group Case Study


The Document Group





The Document Group is a Houston-based printing and litigation services provider headquartered in Houston’s Downtown area. Having been in business since 2007, TDG operates as a minority–owned company that utilizes a variety of hardware and software technologies to meet the needs of their customers. Personal Account Management and attention to detail are pillars of TDG‘s 24/7 customer–focused printing operation.

The Challenge

The Document Group employed multiple print service providers representing multiple equipment brands when Function4 first met with the group. The idea behind various vendors was that each would keep the other honest, and the competition would increase the vendors‘ willingness to provide prompt and effective service. With business growing quickly, TDG found themselves needing additional print equipment to meet the demands of customers.

Function4 was awarded a contract for two Digital Presses, which rounded out the TDG print fleet with a high volume color and additional monochrome unit. After securing this contract, Function4 was added to the list of competing vendors and given a chance to show the world-class service that TDG was looking for.

With multiple business offerings, The Document Group departments all had different needs. A large part of the operation was printing for the legal field. Blowbacks prints from digital to hardcopy could keep machines busy for weeks on end. Another department that focused on digitizing documents primarily used machine scanners to convert from hardcopy to electronic. At the same time, an additional department focused on graphic prints that must be incredibly accurate in color and quality. These multiple departments made for challenging service metrics for the vendors.

As the equipment from various vendors aged and service calls became more frequent, the vendors were required to keep machines running optimally in a fast–paced, uptime critical environment. It became apparent over time that not all vendors were able to provide the same levels of service required by The Document Group.

The Function4 Solution

Function4 focused heavily on 4 Key Performance Areas to meet The Document Group‘s Service Requirements:


Function4 was asked to take on a larger role as The Document Group recognized that Function4‘s service and equipment offering would lead to more productivity all around. Four additional devices were implemented to round the total Function4 footprint to 6 Digital Presses. TDG was able to part ways with three different manufacturing brands and rely more heavily on the service standards of Function4 to continue growing. The relationship between TDG and Function4 leadership has also continued to grow and strengthen as business referrals sent to one another, and both organizations have offered ideas for business improvement.