CONTACT CENTER AS A SERVICE SOFTWARE
Deliver the ultimate customer experience with a full-featured omni-channel Contact Center solution CONTACT A SPECIALISTMove your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months.
With Contact Center, more responsive, informed, and positive customer experiences are in your future.
Customizable call flows and exceptional QA features help ensure more efficient interactions
Voice, chat, and email queues combine into a single omni-channel experience
Real-time customer insights speed agent-customer interactions
Dynamic notifications extend reach while respecting audience preferences
Deep historical reporting helps drive improved future interactions
For the Ultimate Customer Experience
Built-in omni-channel:
Meet customers where they are, via the communication modes they prefer. Elite includes voice, SMS, chat, and email queues right out of the box.
Outreach at scale:
With Elite, you’ll get access to Dynamic Notifications. With automated outbound notifications across voice, SMS, and email channels, you can craft campaigns and achieve anything from straightforward reminders to multi-touch marketing and allow for customer interaction.
Custom integrations:
With the Elite package, whether you need integration with CRM, workforce management, or data dips into various aspects of your Contact Center, we have you covered. Note: requires professional services.
Schedule Manager, Evaluator Dashboard:
Balance staff resources available against the work to be done with Schedule Manager. Then, with our Evaluator Dashboard, efficiently review, evaluate, and provide feedback on recorded customer interactions.
