Our Rankings
Out of 166 Scoreboard Dealerships
What
The Numbers Mean
Rank
FCE
- First Call Effectiveness
- Machine fix on first call
FCE
CB
- Call Backs
- If you must go back for the same issue more than once
CB
HP
- Hold for Parts
- Cannot complete the call due to lack of parts.
HP
CPP
- Cost Per Print
- Total expense per call
- Being extremely low is not good. Means you put no parts or understaffed.
CPP
Copier / Tech
- This means how many prints per month are being run under the care of the technician
- We don’t necessarily want this to be the lowest either. Would mean we could be understaffed.
Copies / Tech
Total Service
Despite Battling a Price-Driven Market, Function 4 Uses Service Excellence to Earn
Star of Texas
Technology
Function4 2018
Elite Dealer
Function4 successfully implemented IT solutions that work in conjunction with its printer and copiers to streamline customer processes.
