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Our Rankings
Out of 166 Scoreboard Dealerships

What

The Numbers Mean 

 

Rank

BEI Ranking

FCE 

  • First Call Effectiveness 
  • Machine fix on first call

FCE

BEI Ranking

CB 

  • Call Backs 
  • If you must go back for the same issue more than once 

CB

BEI Ranking

HP 

  • Hold for Parts 
  • Cannot complete the call due to lack of parts. 

HP

BEI Ranking

CPP 

  • Cost Per Print 
  • Total expense per call 
  • Being extremely low is not good.  Means you put no parts or understaffed. 

CPP

BEI Ranking

Copier / Tech 

  • This means how many prints per month are being run under the care of the technician 
  • We don’t necessarily want this to be the lowest either.  Would mean we could be understaffed. 

Copies / Tech

Total Service

service copier
Main Logo

Despite Battling a Price-Driven Market, Function 4 Uses Service Excellence to Earn
Star of Texas

Technology

Function4 2018
Elite Dealer

Function4 successfully implemented IT solutions that work in conjunction with its printer and copiers to streamline customer processes.