Male hands using a low profile keyboard, overlaid with tech graphics

F4 Total Service

Our Rankings Out of 166 Scoreboard Dealerships

What the Numbers Mean

Rank

BEI Services Logo

FCE

  • First Call Effectiveness
  • Machine fix on first call

1FCE

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CB

  • Call Backs
  • If you must go back for the same issue more than once

2CB

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HP

  • Hold for Parts
  • Cannot complete the call due to lack of parts

4HP

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CPP

  • Cost Per Print
  • Total expense per call
  • Being extremely low is not good.  Means you put no parts or understaffed

52CPP

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Copier / Tech

  • This means how many prints per month are being run under the care of the technician
  • We don’t necessarily want this to be the lowest either.  Would mean we could be understaffed

35Copies / Tech


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Total Service

Despite Battling a Price-Driven Market, Function 4 Uses Service Excellence to Earn Star of Texas

Technician smiling towards camera while working on a disassembled copier

ENX Magazine Elite Dealer article

Function4 2018 Elite Dealer

Function4 successfully implemented IT solutions that work in conjunction with its printer and copiers to streamline customer processes.