June 3rd, 2021 by Darcy Mekis
The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help...
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Tags: contact center, data analysis, metrics, VoIP
Posted in: Phone Systems
April 20th, 2021 by Garrett Hollander
The sheer volume of information being created on a daily basis by the average business is staggering. In fact, it’s been estimated that more data has been created in the last two years alone than in the entirety of human history leading up to that...
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Tags: M-Files, metadata, metrics, content & process management
Posted in: Business Technology
February 3rd, 2021 by Glyn Morgan
A successful business usually has an outstanding customer service department. Nothing can make or break a company faster than customer service. Your ability and response time to resolve an issue can mean keeping your customer happy and a client for many...
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Tags: contact center, metrics, tips & training
Posted in: General
November 5th, 2020 by Ross Lasley
Digital transformation has been a huge buzz word for the last five-plus years. It is still essential to companies in becoming a more profitable, efficient, and scalable business. Many companies have discussed trying to go through a digital transformation....
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Tags: metrics, content & process management, tips & training
Posted in: General
October 15th, 2020 by Bill Patsouras / Ross Lasley
How to Successfully Implement a Software Project
In today’s business environment, everyone is looking to increase productivity, reduce expenses, and streamline efficiencies. Many times, the answer lies in introducing more software to the environment....
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Tags: cost reduction, metrics, content & process management, tips & training
Posted in: Business Technology
September 16th, 2020 by Brad Yocum
For many years now, we have all heard the term “Digital Transformation.” .” What does that mean to our organization? Can we survive without paper? What is the cost, and can my staff even adopt the concept? There are so many questions that must go thru...
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Tags: data analysis, managed IT, metrics, paperless, remote working, risk management
Posted in: Business Technology
August 19th, 2020 by Ross Lasley
Every business leader is trying to make better decisions for their organization. It does not matter how good of a business person or leader, you are if you are making decisions from incomplete data. Today we have an overload of data. Most businesses...
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Tags: data analysis, metrics, content & process management
Posted in: Business Technology