May 11th, 2023 by Kevin Box
Choosing a managed services provider is a critical decision. While the idea of a service provider is attractive, reliability and customer service are paramount. Here are the factors to consider when evaluating managed services providers who...
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Tags: customer service, help desk, IT managed services provider, managed IT, services
Posted in: IT Services, You Ask, Function4 Answers
March 20th, 2023 by Function4
Help desk solutions are a type of customer service software used by organizations to streamline responses to customer inquiries and improve the overall efficiency of their customer support. Help desks have become increasingly popular in recent years...
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Tags: collaboration tools, customer service, help desk, managed IT, solutions
Posted in: Business Technology
March 15th, 2023 by Bill Patsouras
Leading MTSP Invited to Conference with Thought Leaders on Exceeding Customer Expectations
Sugar Land, TX – Function4, a leading managed technology services provider (MTSP) was invited to attend and share their expertise with top industry organizations...
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Tags: customer experience, customer service, solutions, TAG
Posted in: Cybersecurity, Document Management, Business Technology, Phone Systems, General, Press Release, Managed Print Services, IT Services
October 31st, 2022 by Function4
If you're like most businesses, your organization has seen tremendous change in the way employees communicate and collaborate over the past several years. The rise of digital transformation has forced businesses to re-evaluate their communications strategies...
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Tags: customer service, services, unified communications, VoIP
Posted in: IT Services
October 31st, 2022 by Function4
Managed Print Services (MPS) is a comprehensive and integrated approach to optimizing and managing an organization's print infrastructure and print-related processes. MPS can help businesses save money, increase efficiency, and improve security.
MPS...
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Tags: copier services, customer service, Managed Print Services, multifunction printers (MFP), services, solutions
Posted in: Managed Print Services
October 19th, 2022 by Kevin Box
If your organization is searching for a Managed Print Services partner, you're not alone. According to ResearchandMarkets.com, the global Managed Print Services Market size reached $38.7 Billion in 2021 and will be at $64.1 Billion by 2027, so a great...
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Tags: copier services, customer service, Managed Print Services, services
Posted in: Managed Print Services
September 19th, 2022 by Marc Marlin
Why Help Desk? There are a myriad of reasons why businesses operating in today's technology environment should consider implementing an IT Support Help Desk in their organization. These can include faster response times and mitigation of technical issues....
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Tags: contact center, customer experience, customer service, help desk, managed IT, services
Posted in: Business Technology
September 6th, 2022 by Kevin Box
Over the last two years, anything that requires a computer chip has gone through supply chain
issues in one way or another. COVID-19 did not entirely create this issue but exposed it. If you
need to order a new printer, it could take as...
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Tags: customer service, multifunction printers (MFP), solutions, tips & training, vendor / partner relationships
Posted in: General
July 27th, 2022 by Function4
There are several flourishing businesses worldwide; however, each business differs from the other. One significant difference between a multi-national firm and a small business is the lack of resources.
If you work for or own a small firm, you'd know...
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Tags: customer service, help desk, services, solutions
Posted in: Business Technology