March 20th, 2023 by Function4
Help desk solutions are a type of customer service software used by organizations to streamline responses to customer inquiries and improve the overall efficiency of their customer support. Help desks have become increasingly popular in recent years...
Read Full Story »
Tags: collaboration tools, customer service, help desk, managed IT, solutions
Posted in: Business Technology
February 13th, 2023 by Ed Hoffmann
Managed IT services providers typically offer a range of services to help businesses manage and maintain their IT systems and infrastructure. Their best practices are essential to your IT running smoothly, with better Security, Cloud Hosting, and Disaster...
Read Full Story »
Tags: cloud-based, cyber security, help desk, managed IT
Posted in: IT Services
November 23rd, 2022 by Function4
Help desk software has become an essential tool for businesses of all sizes. It allows companies to manage customer support more effectively, improving efficiency and customer satisfaction.
However, with so many different help desk software solutions...
Read Full Story »
Tags: help desk, managed IT, services, solutions
Posted in: IT Services
September 28th, 2022 by Function4
Is your company growing and needs to expand but don't know whether to share system support or buy new? With the recent influx of companies moving to the cloud and collaborating from homes or different regions, IT solutions have become necessary for...
Read Full Story »
Tags: cyber security, help desk, managed IT, services, solutions
Posted in: IT Services
September 19th, 2022 by Marc Marlin
Why Help Desk? There are a myriad of reasons why businesses operating in today's technology environment should consider implementing an IT Support Help Desk in their organization. These can include faster response times and mitigation of technical issues....
Read Full Story »
Tags: contact center, customer experience, customer service, help desk, managed IT, services
Posted in: Business Technology
July 27th, 2022 by Function4
There are several flourishing businesses worldwide; however, each business differs from the other. One significant difference between a multi-national firm and a small business is the lack of resources.
If you work for or own a small firm, you'd know...
Read Full Story »
Tags: customer service, help desk, services, solutions
Posted in: Business Technology