Deliver the ultimate customer experience with a full-featured omni-channel Contact Center solution.
With Contact Center, more responsive, informed, and positive customer experiences are in your future.
Built-In Omni-Channel: Meet customers where they are, via the communication modes they prefer. Elite includes voice, SMS, chat, and email queues right out of the box.
Outreach at Scale: With Elite, you’ll get access to Dynamic Notifications. With automated outbound notifications across voice, SMS, and email channels, you can craft campaigns and achieve anything from straightforward reminders to multi-touch marketing and allow for customer interaction.
Custom Integrations: With the Elite package, whether you need integration with CRM, workforce management, or data dips into various aspects of your Contact Center, we have you covered. Note: requires professional services.
Schedule Manager, Evaluator Dashboard: Balance staff resources available against the work to be done with Schedule Manager. Then, with our Evaluator Dashboard, efficiently review, evaluate, and provide feedback on recorded customer interactions.