February 4th, 2021 by Kirsten Barta
Every business understands the importance of communication. While there are many channels in which to do this, phone systems are still the most vital. Upgrading to cloud-based phone systems can provide your company with substantial benefits. It’s time to ditch your legacy phone system and gain substantial advantages that will help your brand grow without communication barriers.
What Are Cloud-Based Phone Systems?
Cloud-based phone systems work differently than on-premise solutions. They leverage the internet to facilitate calls versus traditional phone lines. The critical difference relates to mobility. If you still have a legacy phone system, then it literally ties employees to your location. It’s not functional outside your office. Cloud-based phone systems use VoIP (Voice over Internet Protocol). It converts audio to a digital signal, allowing you to make calls from a phone, your computer, or using an app on mobile devices.
What Benefits Can You Expect with Cloud-Based Platforms?
Making the transition to a cloud-based platform doesn’t have to be complicated. It can be seamless and easy with the right provider. Once you make the switch, here are the benefits you can expect.
Pay Less, Gain More Features
Legacy phone systems are expensive to maintain and manage. They constantly require attention with new hardware and maintenance. Plus, you’ll need IT support to make changes, adding to the costs. Remove all those capital expenses from your budget by leveraging the cloud. You’ll pay a fee that doesn’t vary based on usage and never have to worry about the cost to expand or scale. Your total savings could be as much as 50 to 70 percent!
A Phone System Designed for You by You
When moving to the cloud for voice, you have complete control over the setup without limitations. You can select the features you need, as they become necessary. Because you have autonomy with such a platform, you have flexibility. Employees can make or take calls from anywhere as long as they have an internet connection.
Your business is always changing, and you likely have plans to grow. That growth could mean new employees and new offices. Further, with the shift to remote work due to the COVID-19 pandemic, your company’s structure is changing.
Luckily, cloud-based phones can shift, grow, and restructure with you. You have the freedom to add more extensions with a few clicks and enable certain functionality. This would be impossible with outdated phone systems, providing one more reason to make the switch.
Support Business Continuity
Running your business means doing all you can to avoid downtime. If you want to support your business continuity efforts, then moving to the cloud is a must. Cloud-based systems are less likely to be impacted by severe weather or other external impacts that can decimate traditional phones. Ensure you can keep your organization connected and communicating with cloud-based platforms.
Enhance the Customer Experience
Being customer-focused is the mantra for most companies these days; however, not all can fulfill the expectations. The key to better customer experiences might just be accessibility. How frustrated would your customers be if they couldn’t get in touch with you? That’s the risk you run with on-site phone systems.
Your customers need your support beyond the typical office hours, and you can provide that to them with a cloud phone system. Make sure your customers know how much you value them by being easier to reach.
Never Worry About Quality or Reliability
Not all cloud-based phone systems can boast the highest quality or reliability, so it’s something to consider when shopping around. However, the cloud trumps on-premise systems in quality and reliability, hands down. Because you are using the internet, the signal is typically better. If you’ve ever encountered static or low quality from landlines, you understand how this can negatively impact communication. For peace of mind on quality and reliability, ask your provider about their uptime averages and don’t accept anything less than 99.999 percent.
Protect Against Spam
Companies have to deal with fraudsters and telemarketers, just as individuals do. It’s annoying and can derail employee workflows. Cloud-based phone systems offer spam caller protection that identifies these types of callers and blocks them if you choose to do so. This protection continues across the entire system, no matter the device.
Ready to Upgrade?
Make the move to upgrade to the cloud for your telephony needs. You’ll find all the features you need as part of our unified communications platform, Function4. Learn more by reviewing features and benefits today.
Posted in: Phone Systems